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HOW TO SUBMIT A CLAIM

In accordance with the Peppa Pups 1-Year Health Guarantee, please read the below carefully before submitting a claim (only ONE (1) claim may be made on any puppy within the one-year time period):

Please select ONE of the following scenarios and proceed with the corresponding next steps.

SCENARIO 1

  • My puppy has a congenital condition that is untreatable with supporting documentation (must be a congenital condition as outlined in the 'What's Covered' section)

  • My puppy is alive

  • I have received my puppy up to one year ago

SCENARIO 2

  • My puppy has a congenital condition that is untreatable with supporting documentation (must be a congenital condition as outlined in the 'What's Covered' section)

  • My puppy has passed away solely (100%) as a result of this condition

  • I have received my puppy up to one year ago

OTHER SCENARIOS

  • My puppy has a condition that falls under any of the below:

    • Open fontanelle; hydrocephalus 

    • Luxating patella

    • Hernia

    • Delayed growth rate, including but not limited to dental development, sexual maturity, testicle descending, body weight and physiological development

    • Common (treatable) parasites

    • Hypoglycemia; Low blood sugar

    • Common (treatable) skin disorders

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