SCENARIO 1

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• My puppy has a congenital condition that is untreatable with supporting documentation (must be a congenital condition as outlined in the 'What's Covered' section)

• My puppy is alive

• I have received my puppy up to one year ago

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STEP 1 - Gather Documentation

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• ALL supporting documentation in the form of veterinary records, examinations, receipts, etc. 

• Documentation must be provided by practicing, licensed veterinarian and must include name of attending veterinarian, registration number, business address, telephone number and email address; date of examination; diagnosis and prognosis of condition 

• Documentation must also include the owner's name and details, along with the puppy's name, date of birth, and sex

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STEP 2 - Submit Documentation

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• Once all of the supporting documentation is gathered, electronic copies must be sent via email to: info@peppapups.com 

• We are not responsible for any missing or incomplete documentation

• The supporting documentation will be reviewed by a 3rd party veterinary team - Peppa Pups reserves the right to request additional documentation and/or information

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STEP 3 - Wait For Results

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• Please allow 4-6 weeks for review of the claim

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STEP 4 - Notification + Next Steps

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• Once reviewed, we will notify you via email of the result

• Any reimbursements will be processed within 5-10 business days and credited back to the original method of payment

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*Maximum reimbursement amount: $500.00 USD for treatment of a congenital defect/condition as outlined in the 'What's Covered' section 

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WHAT'S COVERED

• Congenital heart defects (Scale 4+)

• Congenital heart or organ failure or defect resulting in death

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TIMELINE

• One (1) Year from the time of pick up (all supporting documentation must be submitted within this one-year timeframe for eligibility)

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